Khoros

Technology built for OPTIMAL customer EXPERIENCE

With more than 2,000 brand customers including Sephora, Samsung, GM and Sprint, Khoros manages more than 500 million consumer touch points every day across social media, messaging, and brand-owned channels. Our platform provides consolidated data and analytics for best-in-class customer marketing, digital care and online communities.

Hired by SaaS company Spredfast, my first week into my role we experienced a merger and acquisition by a private equity firm. For the first 6 months, I led my team and cohorts through a time of change management, providing support and vision in an uncertain and often emotional time. Along with my team we delivered a new brand, Khoros, during an expedited timeline of only a few months. Soon after we rebranded hundreds of pieces of legacy content (videos, case studies, white papers, data sheets, checklists, imagery, etc.), launched a brand new consumer website and executed all new customer-facing materials including our offices, events and presentations.

While hired as Creative Director, my role expanded as my team became responsible for more than just visual creation and design; as Director of Brand Marketing I now also manage written and multimedia content, PR/Comms and the direction of our website.